Shipping policy

All orders are shipped via Australia Post.

We aim to ship all orders within 1 to 3 business days.

At darci dawn we value sustainability, all shipping is handled via kraft paper mailer bags and kraft paper mailer boxes.

 

Domestic Shipping

Free Standard Shipping on orders over $250

Standard Shipping $10.00 (2 to 8 business days)

Express Shipping $15.00 (1 to 4 business days)

 

Australia Post may leave the package unattended if they consider the area safe if a No Signature Delivery option is selected. Please note that we are not responsible if your parcel is lost or stolen under these circumstances. To ensure Signature Upon Delivery, you must choose Express Shipping or adjust your delivery preferences within your MyPost account.

 

International Shipping

Shipping costs are determined by the package's weight, the chosen shipping method, and the delivery location.

Customers can review the shipping fees during checkout before finalising their order.

International customers may be required to cover sales tax, duties, and/or customs fees. The amounts for these charges depend on the items ordered, their country of origin, your shipping destination, and the total value of your purchase. These fees are the customer's responsibility and are not included in the product or shipping costs.

Since taxes and customs charges can differ by country and state, we suggest reaching out to your local customs office for details on the relevant fees. Darci Dawn is not liable for any additional taxes or customs fees incurred during shipping.

Should you refuse the delivery, you will be held accountable for the original shipping costs, any applicable taxes and duties, as well as return shipping fees. No refunds will be issued for refused deliveries.

These charges are set by the government of your country, not by the courier or postal service.

 

Shipping times may differ based on the selected shipping method and destination. Once your order is dispatched, you will receive an email confirmation with a tracking number. You can use this number to track the progress of your delivery.

In the unlikely event that your package is lost or damaged while in transit, please reach out to us as soon as possible, and we will work with you to resolve the issue. As mentioned above however, if you chose a No Signature Delivery option, we are no longer liable for your package in the case of loss, damage, or theft.

For all questions, email us at info@darcidawn.com